BSBLDR511: Develop And Use Emotional Intelligence Answer

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  • Develo And Use Emotional Intellegence Assessment Answers
  • BSBLDR511 Answers
  • BSBLDR511 Task 1
  • BSBLDR511 Task 2
  • BSBLDR511 Task 3

Practical Assessment 1 – Self Reflection Survey

Design a Self Reflection Survey which managers within your organisation could use to identify the impact of their own emotions on others in the workplace.
Ensure that your Self Reflection Survey addresses the following key points:

  • Identifies own strengths and weaknesses
  • Identifies personal stressors related to the workplace
  • Identifies emotional triggers
  • Nominates appropriate control emotional responses
  • Identifies model workplace behaviours
  • Allows for feedback from self and others in order to improve the development of emotional intelligence in the workplace

Practical Assessment 2 – Organisational Mentoring Plan


Practical Assessment 2
Develop an Organisational Mentoring Plan to be used when a new worker start with your organisation. The Mentoring Plan is to be designed to use in conjunction with a Training Plan, which will focus on only organisational policy, procedures and processes. The Mentoring Plan should also be designed to provide emotional support to new starters as well as to encourage them to develop and use their own emotional intelligence to a competent level within the workplace.
Ensure your completed Organisational Mentoring Plan addresses the following key points:

  • Sets out at least five (5) common workplace emotions and the effect they can have on other workers anger anxiety fear joy frustration
  • Pinpoints at least two (2) common workplace stressors and emotional triggers relevant to your industry lack of time, short of resources
  • Identifies at least two (2) physical signs of stress that mentors should be able to recognise in their workers Increased heart rate, blood pressure, attitude change, irritability
  • Includes guidelines on how the mentor can identify emotional states by assessing emotional cues
  • Encourages the need for flexibility and adaptability when dealing with others in the workplace

Practical Assessment 3 – Managers Guide to Emotional Intelligence

Practical Assessment 3
Develop a short Manager’s Guide to promoting the development of greater emotional intelligence within their workplace.
Ensure your completed Managers Guide addresses the following key points:

  • Guidelines on how to recognise and appreciate the emotional strengths and weaknesses in workers
  • Identifies how managers can provide opportunities for workers to express their thoughts and feelings freely and openly
  • Encourages the self-management of own emotions and behaviours in workers
  • Encourages workers to be aware of and develop their own emotional intelligence
  • Includes tips on how to build productive workplace relationships and positive team morale
  • Offers flexible work practices to assist in overcoming language or cultural barriers which workers could face
    Slide on how to build emotional intelligence in team

Practical Assessment 4 – Positive Emotional Climate Action Plan

Practical Assessment 4
Research the “Knowledge for Health” website to identify their recommendations for encouraging a positive emotional climate in the workplace.
Refer to their document at
Using this information as a reference develop a realistic one (1) page Action Plan which has recommendations which you could implement aimed at encouraging a more positive emotional climate within your workplace.
Powerpoint – Wellness, stress management, worklife balance, exercise (poster)
You will need to upload your completed Action Plan in the evidence upload point below

Practical Assessment 5 – Speech Transcript
Practical Assessment 5
Develop a transcript for a speech (5 minutes) which you have been asked to give at your organisations annual conference later in the year. The subject you have been asked to discuss is: “What is emotional intelligence and how can we promote its principles and strategies to achieve productive business objectives”